We provide two rounds of revisions on the mockup — that's plenty of room to adjust wood species, tone, or design details. We'll work with you until you're happy. If after two rounds we still can't land on something you love, we'll refund your order minus a small design fee.
We cannot accept returns on finished custom canvases once they are cut and delivered. All custom canvas sales are final.
If the finished piece doesn't match the approved design
For custom commissions, we send you a wood-inlay mockup for review before cutting begins. If the finished piece doesn't match the design you approved, contact helloflowerfang@gmail.com within 14 days of delivery with photos and we'll remake the piece or issue a refund, at our discretion.