Frequently asked questions
What is your shipping policy?
Shipping Policy
Every Flower & Fang piece is cut, assembled, and finished by hand in our Seattle studio. Because each order is made-to-order, please allow up to 30 days for construction before your piece ships. Some orders finish faster; larger or more complex commissions may take the full 30 days.
If we anticipate we won't be able to ship your order within 30 days, we'll email you with an updated estimated ship date. You'll have the option to accept the new date or cancel your order for a full refund.
Standard shipping — free within the United States
All U.S. orders ship free via USPS Priority Mail or UPS Ground once your piece is complete. Free shipping applies to every order in the contiguous 48 states, plus Alaska, Hawaii, and U.S. territories. You'll receive a tracking number by email the day your piece leaves our studio.
Orders over $300 require an adult signature at delivery. Please ensure someone will be available to receive the package, or arrange to hold at your local carrier facility.
Express shipping — available at checkout
Need it faster once it's ready? Select Express Shipping (1–2 business days) at checkout.
Important: express shipping only affects the time between when your piece is finished and when it arrives at your door — it does not shorten the 30-day construction window.
If your order is time-sensitive, please email helloflowerfang@gmail.com before ordering to confirm we can meet your deadline. Deadline requests noted only in checkout comments cannot be guaranteed.
Where we ship
We currently ship within the United States. International customers — reach out at helloflowerfang@gmail.com before ordering and we'll quote shipping to your country directly.
If something goes wrong
Once your piece is handed off to the carrier, delivery timing is at their discretion. We are not responsible for shipping delays caused by weather, holidays, or carrier operations. If your package is significantly delayed, contact us and we'll help you track it down or file a claim.
Every package is insured against loss and damage in transit. If your piece arrives damaged, photograph the packaging and the damage within 7 days of delivery and email helloflowerfang@gmail.com. We'll file the carrier claim and ship you a replacement at no cost. You don't need to return the damaged piece.
Please inspect your package upon delivery and report any damage within 7 days. Damage claims filed after 7 days may not be honored by the carrier, and we cannot guarantee a replacement.
Cancellations
Because each order begins production shortly after it's placed, cancellations can only be accepted within 48 hours of order confirmation. After that, your piece is already in progress and cannot be cancelled or refunded.
Questions? Email helloflowerfang@gmail.com and we'll respond within one business day.
Please double-check your shipping address at checkout. We ship to the address entered on your order. If a package is returned to us due to an incorrect address, incomplete address, or failure to accept delivery, we'll email you to arrange reshipment at your cost (standard shipping rates apply).
Flower & Fang reserves the right to modify this shipping policy at any time. The policy in effect at the time of your order is the policy that applies to that order.
How is my piece packaged and shipped?
Every piece is carefully wrapped in protective materials, boxed with padding, and shipped via USPS Priority Mail or UPS Ground with tracking and insurance.
Can I cancel my order?
Because each order begins production shortly after it's placed, cancellations can only be accepted within 48 hours of order confirmation. After that, the piece is already in progress and cannot be cancelled or refunded.
Questions? Email helloflowerfang@gmail.com and we'll get back to you within one business day.
What is the return policy?
Returns & Refund Policy
Every Flower & Fang piece is made-to-order — cut, assembled, and finished by hand for you specifically. Because of this, all sales are final. We do not accept returns or exchanges on completed orders. We ask that you review your order carefully at checkout, especially for custom commissions and personalized pieces.
If your piece arrives damaged
Please inspect your order upon delivery. If your piece arrives damaged, take photos of the packaging and the damage within 7 days of delivery and email helloflowerfang@gmail.com. We'll file the carrier claim and ship you a replacement at no cost. You do not need to return the damaged piece.
Damage claims filed more than 7 days after delivery may not be honored by the carrier, and we cannot guarantee a replacement in that case.
If you received the wrong item
If we made a mistake and sent you the wrong piece, wrong wood combination, or wrong size, contact us within 7 days of delivery at helloflowerfang@gmail.com. We'll cover return shipping and ship the correct piece as soon as it's ready.
If the finished piece doesn't match the approved design (custom commissions)
For custom commissions, we send you a wood-inlay mockup for review before cutting begins. If the finished piece doesn't match the design you approved, contact helloflowerfang@gmail.com within 14 days of delivery with photos and we'll remake the piece or issue a refund, at our discretion.
What isn't covered
- Natural variations in wood grain, color, and figuring — each board is unique and this is a feature of hand-crafted marquetry, not a defect.
- Damage from misuse, direct sunlight, or prolonged exposure to high humidity after delivery.
- Change of mind on completed orders.
- Personalized pieces (engraved or custom commissioned) beyond the damage and quality provisions above.
- Delays or issues caused by the shipping carrier (see our Shipping Policy).
Cancellations
Because each order begins production shortly after it's placed, cancellations can only be accepted within 48 hours of order confirmation. After that, your piece is already in progress and cannot be cancelled or refunded.
International orders
International customers are responsible for any customs duties, taxes, or import fees required by their country. These are not included in the item price or shipping cost. We cannot mark packages as "gift" or under-declare their value to reduce duties.
Refund processing
When a refund is approved, we process it within 5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
Policy updates
Flower & Fang reserves the right to modify this policy at any time. The policy in effect at the time of your order is the policy that applies to that order.
Questions? Email helloflowerfang@gmail.com and we'll respond within one business day.
What if my piece arrives damaged?
Take photos of the packaging and the damage within 7 days of delivery and email helloflowerfang@gmail.com. We'll file the carrier claim and ship you a replacement at no cost. You don't need to return the damaged piece.
Where are your products manufactured?
Our hardwood ply is manufactured in Michigan by Creative Cut Supplies. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Each Flower & Fang piece is hand made in our Seattle studio.
Can I order a single canvas from any triptych I see on the site?
Yes — all six designs featured in our triptychs are available as individual canvases in four sizes. Browse the Single Canvas listing.
Can I mix and match designs from different triptychs for a custom three-panel set?
Yes — email us at helloflowerfang@gmail.com and we can quote a custom mixed-triptych bundle at pricing that reflects the set savings.
Do you offer larger sizes than 24" × 30"?
Yes — most of our designs and commissions scale up cleanly. For stairwells, foyers, above-bed installations, or gallery walls, email us (helloflowerfang@gmail.com) with your dream dimensions, and we'll quote it directly. Larger pieces have longer lead times.
How do I hang and care for my piece?
Each piece has a canvas depth of 3/4" — just a single nail or screw cleat into your wall does it, or they can easily be hung with mark-free adhesives. Wipe clean with a soft dry cloth and avoid prolonged direct sunlight or high humidity. Each piece is hand rubbed with a hard-wax finish so the wood grain will stay lively for decades.
What's the difference between "hand-finished" and "factory-finished" wood?
Hand-finished pieces are treated in our studio with Odie's Oil, a non-toxic hardwax that we apply by rag and buff by hand. Factory-finished pieces (currently just the Throne Sculpture) come with a supplier-applied crystal-clear coat — used when a piece's geometry makes hand-finishing impractical. Both are durable and long-lasting.
Can it hang in a bathroom or kitchen?
Kitchens are fine as long as it's not directly above the stove or somewhere with heavy steam. Bathrooms we advise against for pieces that will be exposed to prolonged high humidity — the wood may warp or the finish may cloud over time. Guest half-baths are generally fine.
My canvas will hang on an outdoor covered porch — will it hold up?
We recommend our pieces for indoor use only. Even under a covered porch, humidity fluctuations and UV exposure can affect wood movement and finish over time. If you want a piece for a covered outdoor space, contact us — we can quote a piece with a marine-grade finish, but understand the standard finish is not built for outdoor conditions.
Do you offer corporate gifting or bulk orders?
Yes — our 5"×7" canvas is our recommended size for corporate gifts, wedding party favors, and bulk orders. We offer volume discounts, per-piece engraving, split shipping to individual recipients, and custom design work on request.
Email helloflowerfang@gmail.com with your quantity, timeline, and any customization needs for a quote within one business day.