Shipping policy

Shipping Policy

Every Flower & Fang piece is cut, assembled, and finished by hand in our Seattle studio. Because each order is made-to-order, please allow up to 30 days for construction before your piece ships. Some orders finish faster; larger or more complex commissions may take the full 30 days.

If we anticipate we won't be able to ship your order within 30 days, we'll email you with an updated estimated ship date. You'll have the option to accept the new date or cancel your order for a full refund.

Standard shipping — free within the United States

All U.S. orders ship free via USPS Priority Mail or UPS Ground once your piece is complete. Free shipping applies to every order in the contiguous 48 states, plus Alaska, Hawaii, and U.S. territories. You'll receive a tracking number by email the day your piece leaves our studio.

Orders over $300 require an adult signature at delivery. Please ensure someone will be available to receive the package, or arrange to hold at your local carrier facility.

Express shipping — available at checkout

Need it faster once it's ready? Select Express Shipping (1–2 business days) at checkout.

Important: express shipping only affects the time between when your piece is finished and when it arrives at your door — it does not shorten the 30-day construction window. 

If your order is time-sensitive, please email helloflowerfang@gmail.com before ordering to confirm we can meet your deadline. Deadline requests noted only in checkout comments cannot be guaranteed.

Where we ship

We currently ship within the United States. International customers — reach out at helloflowerfang@gmail.com before ordering and we'll quote shipping to your country directly.

If something goes wrong

Once your piece is handed off to the carrier, delivery timing is at their discretion. We are not responsible for shipping delays caused by weather, holidays, or carrier operations. If your package is significantly delayed, contact us and we'll help you track it down or file a claim.

Every package is insured against loss and damage in transit. If your piece arrives damaged, photograph the packaging and the damage within 7 days of delivery and email helloflowerfang@gmail.com. We'll file the carrier claim and ship you a replacement at no cost. You don't need to return the damaged piece.

Please inspect your package upon delivery and report any damage within 7 days. Damage claims filed after 7 days may not be honored by the carrier, and we cannot guarantee a replacement.

Cancellations

Because each order begins production shortly after it's placed, cancellations can only be accepted within 48 hours of order confirmation. After that, your piece is already in progress and cannot be cancelled or refunded.

Questions? Email helloflowerfang@gmail.com and we'll respond within one business day.

Please double-check your shipping address at checkout. We ship to the address entered on your order. If a package is returned to us due to an incorrect address, incomplete address, or failure to accept delivery, we'll email you to arrange reshipment at your cost (standard shipping rates apply).

 

Flower & Fang reserves the right to modify this shipping policy at any time. The policy in effect at the time of your order is the policy that applies to that order.